At Lions And Willows, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our return policy.
Returns:
You may return eligible items within 7 days of purchase for a refund, exchange, or store credit. Eligible items are those that are unused, in their original condition, and accompanied by the original receipt or proof of purchase.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. The item must be in its original condition with tags attached.
Refunds:
Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.
Shipping and handling charges are non-refundable, except in cases where the return is due to our error or a defective product.
Return Process:
To initiate a return, please contact our customer service team at +1 (646) 717-4175 to obtain a return authorization and instructions.
Please securely package the item(s) and include the original packing slip or order confirmation in the return shipment.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, including return shipping costs if applicable.
Non-Returnable Items:
Certain items are not eligible for return, including:
Items marked as final sale or clearance
Personalized or customized items
Gift cards
Refusal of Returns:
Lions And Willows reserves the right to refuse returns that do not meet our return policy criteria. Items received in unsatisfactory condition may be subject to restocking fees or denied for return.
Policy Modifications:
We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Us:
If you have any questions or concerns about our return policy, please contact us at +1 (646) 717-4175
By making a purchase from Lions And Willows, you acknowledge that you have read, understood, and agreed to our return policy.
